Bookings, therapists and customers in one system

At Poljects, we build and operate a booking and CRM platform for a mobile spa service, where licensed therapists travel to a customer's home, hotel or office. The platform is two things at once: the public booking experience customers see, and the back office the team runs the operation from.

A booking that takes under two minutes

Customers pick a treatment, a time, a location and any add-ons. Availability is not a static calendar. It is calculated from the therapists' actual assignments, so a slot that cannot be staffed is never offered in the first place. The site runs in English and Arabic, including full right-to-left layout, and returning customers get their details filled in automatically.

What the team works with

• ✔️ Customer profiles with booking history, preferences, communication log and loyalty status
• ✔️ Booking lifecycle from request through assignment and en route to completion
• ✔️ Dispatch calendar across all therapists, plus manual entry for orders taken by phone
• ✔️ Therapist profiles with commission calculation and payout reports
• ✔️ Memberships, loyalty points, referrals and promotion codes
• ✔️ Reports and exports for revenue, bookings and payouts
• ✔️ Field staff see only their own calendar and bookings, nothing else

WhatsApp as the operational channel

A new booking triggers an immediate WhatsApp notification to the operations team through the WhatsApp Business Platform, containing everything needed to dispatch it. Beyond that, the team can run consent-based campaigns to selected customer segments, with message templates rendered in each customer's preferred language and every send written back to that customer's communication log. Customers who have not opted in are never contacted.

Built for a service that runs on trust

Prices and totals are recalculated on the server rather than trusted from the browser, customer data is protected by a strict content security policy, and the platform is hosted close to the market it serves so the booking flow stays fast.

Where it stands

The platform is deployed and the public booking flow is live. Bookings are confirmed as requests, with payment handled by the team, and membership and loyalty features are built and running in the back office ahead of their public launch. The WhatsApp notification and outreach paths are implemented and activate once the account's own business number is connected.