Structuring digital operations with clean content workflows and scalable tooling

Challenge

Sodexo needed to reorganize and streamline the management of its digital content across various internal teams and brands. As global stakeholders worked on multiple campaign layers and assets, the lack of a structured process for content maintenance and communication led to inefficiencies and versioning issues. Additionally, the company lacked a sustainable system for ticket-based coordination between content teams and external partners.

Project Overview

Poljects led the digital content restructuring for Sodexo — including the migration and cleanup of existing content, the setup of a scalable ticket system, and the development of a documentation and process logic that serves editors, designers and IT alike.

We introduced a centralized Jira-based workflow to manage content requests, QA loops, and live deployments. Simultaneously, we trained internal teams and established a shared understanding of digital governance in content publishing.

Features

• Full content audit and prioritization across all digital channels
• Cleanup, editing and reorganization of legacy content
• Jira Service Management setup with customized workflows
• Ticket templates for content change, campaign launch & asset delivery
• Training & onboarding for content editors and stakeholders
• Modular documentation system for recurring content tasks

Outcome

• Greater transparency and ownership in content workflows
• Faster turnaround and fewer feedback loops
• Reduced friction between internal and external teams
• Foundation for future automation and process intelligence

Content may live in pixels — but strong process lives behind the scenes. We built both.

Looking to clean up your digital content stack and bring process clarity to your team?

Let’s define your content operations — the smart way.