AI-driven offer generation and workflow optimization for logistics providers

Challenge

ETL and BTW – two independent logistics companies – faced the challenge of responding faster to freight inquiries, reducing manual coordination, and increasing operational transparency. Offers were created manually, internal coordination was inconsistent, and there was no scalable digital backbone.

Poljects’ Solution

We developed a modular AI-based automation layer to support the complete workflow from inquiry to offer dispatch. With smart logic, the system detects incoming inquiries, extracts key shipment data, pre-fills offers, and routes them to the responsible dispatcher – including escalation and fallback logics.

The system is designed to grow with the company: from pre-configured templates to dynamic learning components.

Features

• AI-supported email & form inquiry processing
• Offer pre-filling based on shipment rules and logic
• Internal dispatcher assignment workflows
• Auto-generated PDFs and multi-format exports
• Integration with ERP & email systems
• Scalable modular architecture for future use cases

Outcome

• Reduced offer creation time by over 60%
• Improved coordination between back office and dispatchers
• Increased transparency and traceability
• Foundation for fully AI-driven operations, especially for future robotic operations

Each cluster was analyzed for engagement uplift—some reaching up to 7,745% higher than average.

Ready to automate your freight processes?

Let’s co-create your intelligent logistics backbone.